MMK digital: Usability in Focus

Mayr-Melnhof Karton (MMK) has launched in an iterative process an exemplary online platform based on the Human-Centred-Design-Approach. The customer in focus during the development was not only a slogan, but proved to be actively used in the project.

Buy board online

MMK sets standards in the cartonboard-industry in the B2B area with their new sales- and service-channel (MMK digital – buy board online). Well-known B2C systems like amazon were used as examples to develop this innovative platform. The main objective Mayr-Melnhof Karton always had in mind, was Usability.

To sucessfully transfer this goal, MMK got USECON on board. The iterative process, which lasted more than 18 months, always had the customers and clients involved in the development.

In the development of MMK digital, the early involvement of various stakeholder in the prodect development was crucial. Mayr-Melnhof Karton has stick to the process of human-centred design in the most exemplary way – “the customer in focus” was not only a hollow phrase, but was actively used.

Michael Bechinie, Procect Lead

Review

The MMK magazine „Unfolded – A paper about cartonboard“ shows details about the process of transfer of MMK digital. Michael Bechinie describes in an Interview the human-centred development of this innovative digital sales- and service-channel.

This Video and also the Magazine describe, what MMK digital is capable of.