We are looking forward to Markus Murtinger’s workshop at the „Customer Experience in Retail“ Event, organized by imh GmbH. The topic of the workshop is: Everything’s about the customer – Understanding & Establishing Customer Experience Management.
He will go into details regarding “Customer Experience (CX) Management” and ask, whether this is really necessary for a successful customer relationship. There will also be a discussion, together with the workshop participants, about levels of maturity resp. tools & methods as well as practical tipps and case studies.
The conference takes place in Mauerbach near Vienna from 26.09. to 29.09. The detailed programme, the speakers and registration can be found on the imh conference website.