Benefit & Added Value

Usability reduces costs and resources and increases quality

Usability engineering enables and guarantees the realisation of innovative and human-centric products and services. Experience and studies show that respective investments directly and measurably pay off at several levels.

Following a human centric approach in the development of technological as well as non-technological solutions has proved to be highly beneficial by means of time, costs, quality and innovation within the development as well as for the solutions in practice.

Reduced costs and resources in the development process are possible by

• "doing it better already at the first step" (usability knowledge right from the start)
• avoiding non-necessary design iterations by valid checks and design freezes (evaluations, quality assessments)
• avoiding the development of unnecessary function (usage oriented analysis)
• being able to explain and argue design solutions with clients
• not "reinventing the wheel", learning from others (comparative analysis)

Reduced costs and resources in practice due to

• efficiency in working with the solutions
• reduced training needs or easy to use solutions
• reduced support and call center needs for easy to use solutions
• less user errors and recovery efforts with easy to use solutions

Increased quality due to

• optimal mapping of workflows/tasks and systems
• meeting the users real needs (not the buyers expectations)
• transparency of service, content through user oriented information architectures
• assuring user interface internal and external consistency
• incorporation of latest usability know-how from science and practice
• incorporation of relevant industrial standards and norms

Increased innovation due to

• knowing the users real needs and enabling target oriented, innovative solutions
• applying interdisciplinary knowledge and methods
• incorporating learnings, know-how from other domains
• explicit innovation seeking techniques with or without user

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